Customer service: We take full responsibility for our product. If there is any quality problem or you are not satisfied with our product, please contact us and reply within 24 hours.
We have a lot of products, please search "Heronsbill" or visit our store and click on the "items" above, then you can pick the product you want. Hope you have a good shopping experience.
FAQ ( Frequently Asked Questions)
1. Questions: If i don't need this product, can i return the product and return my money?
Answer: We accept returns and refunds within 15 days of order completion, please contact us.
2. Questions: Because a product came in defective, and the product is different from the description.
Answer: Oh my God I am sorry! Please accept our refund or free to send the product to you again. Contact us as soon as possible. thank you very much!
3. Questions: Why I have not received my package, the tracking information is not updated. Can i get black my money?
Answer: We will full Refund if you don't receive your order in 60 days. We offer a variety of shipping method, the estimated delivery time is not the same. And the shipping method " China Post Ordinary Small Packet Plus ", " Yanwen Economic Air Mail " and " 4PX Singapore Post OM Pro " does not provide tracking information for the destination country. If you are urgent need the product, please choose tracking information with the express, (Such as AliExpress Standard Shipping, China Post Registered Air Mail, ePacket, EMS, DHL, etc) We recommend choose " AliExpress Standard Shipping ", it's fast and safe.
4. Questions: I wrote the wrong address or I went out for a vacation and did not receive the parcel. Can i get my money?
Answer: Don't worry! Contact with us, we will full or partial refund. Or you can pay the shipping cost, let us to sent the items to you again.
5. Questions: I have other reason questions.
Answer: Contact with us! Contact with us! Contact with us! Thank you very much!